Did you work for Grubhub or order food frequently? You might receive a refund soon

Sr Digital Curator

Grubhub drivers and customers should be on the lookout for refund payments as part of a $23.8 million settlement, the Federal Trade Commission says.

A news release says the settlement is for “drivers harmed by Grubhub’s deceptive earnings claims and diners harmed by the company’s misleading and unlawful conduct.”

The FTC and the Illinois Attorney General alleged in 2024 that Grubhub deceived drivers about how much they’d make delivering food, blocked customers from their accounts and funds, and listed restaurants on its platform without permission.

Settlement terms ordered Grubhub to make changes to address these issues.

Now, the FTC is sending checks or PayPal payments to more than 640,000 impacted consumers.

Related video above: Are you eligible for student loan settlement checks?

Who’s eligible and how are payments being delivered?

While it’s unclear how to check to see if you’re eligible for these payments, anyone who worked for or used Grubhub over the last few years should keep an eye on their mail or PayPal accounts.

The FTC says 96% of refund payments were already sent as of Aug. 11. The average refund amount is $51.

Most refund recipients will receive their payments in the mail and should cash them within 90 days of receipt. PayPal recipients should redeem their payments within 30 days.

Have questions about a payment? Contact the refund administrator, Analytics Consulting LLC, at 1-888-446-4992 or visit this FTC website that addresses frequently asked questions.