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There’s a new king of American fast food, according to a closely watched customer satisfaction ranking. Jersey Mike’s is now the top-rated quick-service restaurant, according to the American Customer Satisfaction Index, which rates various chains based on thousands of customer surveys.The New Jersey-based sub chain earned top marks for freshness, food variety and value, scoring an 84 out of 100. Above video | Here’s which fast food drive-thru is the fastest…and the slowestThe newly released survey notes that Jersey Mike’s added 238 net new locations in 2025 and reached $4.2 billion in systemwide sales, maintaining quality while scaling rapidly.The shift marks the first time in over a decade that a new chain has led the ACSI’s quick-service restaurant category. Chick-fil-A held the crown for 11 consecutive years. And the chain still holds the silver medal on the ACSI rankings with a second-place score of 83. KFC finished second in the chicken category with a score of 80, followed by Raising Cane’s (79), Wingstop (77) and Popeyes (73).The burger category was a bit squeezed by a steep increase in beef prices, the ACSI report shows, with Culver’s and Burger King sharing the top spot at 78.Click here to view the full report and a full list of rankings.”The U.S. restaurant industry faced difficulties in 2025, with total sales struggling to keep pace with inflation,” the report reads in part. “In a market defined by trade-offs, customers are placing greater emphasis on consistency, reliability, and perceived value as opposed to just price.”The ACSI Restaurant and Food Delivery Study 2026 is based on 16,464 completed surveys. Customers were chosen at random and contacted via email between April 2025 and March 2026.The ACSI is a national economic indicator and a leading provider of customer analytics products.
There’s a new king of American fast food, according to a closely watched customer satisfaction ranking.
Jersey Mike’s is now the top-rated quick-service restaurant, according to the American Customer Satisfaction Index, which rates various chains based on thousands of customer surveys.
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The New Jersey-based sub chain earned top marks for freshness, food variety and value, scoring an 84 out of 100.
Above video | Here’s which fast food drive-thru is the fastest…and the slowest
The newly released survey notes that Jersey Mike’s added 238 net new locations in 2025 and reached $4.2 billion in systemwide sales, maintaining quality while scaling rapidly.
The shift marks the first time in over a decade that a new chain has led the ACSI’s quick-service restaurant category.
Chick-fil-A held the crown for 11 consecutive years. And the chain still holds the silver medal on the ACSI rankings with a second-place score of 83. KFC finished second in the chicken category with a score of 80, followed by Raising Cane’s (79), Wingstop (77) and Popeyes (73).
The burger category was a bit squeezed by a steep increase in beef prices, the ACSI report shows, with Culver’s and Burger King sharing the top spot at 78.
Click here to view the full report and a full list of rankings.
“The U.S. restaurant industry faced difficulties in 2025, with total sales struggling to keep pace with inflation,” the report reads in part. “In a market defined by trade-offs, customers are placing greater emphasis on consistency, reliability, and perceived value as opposed to just price.”
The ACSI Restaurant and Food Delivery Study 2026 is based on 16,464 completed surveys. Customers were chosen at random and contacted via email between April 2025 and March 2026.
The ACSI is a national economic indicator and a leading provider of customer analytics products.
